The TAS United Concept:
TAS United began as a concept to leverage resources, so that customer service and employee care could be enhanced, enriched, and taken to a much higher level. Efficiency is key, not only for the TASU team but also for customers seeking a strong ROI. With the consolidation of 3 answering services/call centers, along with a small technology company, TAS United was formed, and is today an efficiently operating, strong, dynamic team of 5 experienced partners, (with over 100+ years of combined experience), and their staff of 100. All center owners have remained in place, and are now partners in TAS United. Expertise has been divided within the company, so that each area of business, from hiring to technology, is fully covered and supported by the best team available.
Meet our TAS United Team:
Connie Almand-Director of Operations
The Message Center, established in 1982, and under the leadership of Connie Almand, remains a leader in the telephone answering service industry today.
TMC was one of the first computerized centers in the San Antonio market, and one of the first to implement digital technology in a telemessaging operation.
Deborah Wohlt Cooper-Director of Human Resources
Deborah Wohlt Cooper is the third generation owner of Monroe Telephone Answering Service, established in 1932, located in Beaumont, Texas. After college, where she earned a BBA in Accounting at the University of Houston in 1980, she took over day to day operations of her family’s three locations in the Golden Triangle region of South East Texas. Our Beaumont center has won the ATSI Award of Excellence 5 consecutive years!
Kevin Ryan-Director of Business Development
Kevin has a successful track record with startup companies and was Founder and CEO at JCF Communications. JCF got its start in 2004 with the acquisition of an answering service in Austin, TX. Over the next 5 years, JCF developed, designed and deployed a state wide network of services, with a centrally managed network. By creating a secure, highly redundant centralized system JCF was contracted to provide service for Siemens Energy & Automation, State of Texas Department of Health, Drug Enforcement Agency, Texas Tech School of Medicine and the American Red Cross, to name a few. Prior to JCF, Kevin was the Director of Sales at Amtelco, a leading manufacturer of call center equipment, and was recognized by NAEO with both employee of the year honors and industry Hall of Fame.
Alexander MacLennan-Director of Technology
With ten years of technical experience in the answering service/call center industries, Alex is both architect and manager of Gocomm’s Virtual Private Cloud – later known as miVirtualServers, after it was acquired by Amtelco. Alex developed numerous skills that, together, form the foundation of TAS United’s private cloud design. His background in software design and application development nurtured the innovation that created an approachable user environment and an easy-to-use web portal; chief amongst TAS United’s design goals. His experience working in a 24/7/365 industry ensures resiliency and redundancy in the design process, establishing a persistent, survivable solution. Alex is known and well regarded as an industry expert in this field.
Darryl Strong-Operations Manager
With more than 20 years’ experience in call center operations, Darryl Strong started his career with TAS United in 2015, and now manages three busy locations within Texas. He brings an experienced, hands on approach to educating and leading his team. Darryl is a dynamic, proactive leader, team builder and tactical planner with an ability to attract and secure key players while developing strong and lasting business relationships.
Darryl’s background is broad-based which has allowed him to develop a keen understanding of how call center operations impact other cross functional relationships in a business and how each influence the overall success of customer relationships.
Donna Keammerer-Center Manager
Donna has been working in the answering service industry since 1983, and came to work with The Message Center in 1993. She is responsible for overseeing the performance of the front line staff. She is the lead supervisor and oversees the day-to-day responsibilities of maintaining “on-call” schedules, client information and contact numbers, as well as quality assurance. Donna also maintains and monitors the work schedules and time clock for our telephone representatives. Whenever disciplinary actions are required, Donna is responsible for counseling and mentoring our front line team. She works with the systems manager to be ensure that the equipment is performing at the optimal level. Donna understands that client satisfaction is our ultimate goal! She makes sure that her staff continues to strive for that goal, 24/7.
Sarah Cox-Accounts Receivable Manager
Sarah handles our billing and accounts receivable department and has been with us since November of 1993. Prior to 1993, Sarah had 14 years of bookkeeping experience with a financial institution and 7 years experience as an executive secretary for a large food chain. Since she has been with us, Sarah has served as a telephone representative, supervisor and is now maintaining the billing department. She loves her job and it is evident, by her performance. Sarah is responsible for billing, posting accounts receivable, collections, inventory of pagers and headsets, monthly and quarterly billing reports, and employee insurance. Sarah also handles most of the inner office correspondence.
Danny Rubio-Client Services Manager
Danny is our customer service relations liaison. He has been with The Message Center since December 2003. His background is extensive in sales and customer service. His qualifications include communications, sales, billing, and quality assurance. Danny utilizes his Bilingual skills to overcome Spanish language barriers within the center. Danny also works closely with our sales department in the setting up of new accounts, and assists as a telephone representative as needed. Danny is also in charge of monitoring customer service by conducting weekly representative performance evaluations.