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Careers

We are always looking for exceptional individuals to join our TAS United team. If we don’t have any current openings that fit your skill set, please check back, as TAS United is continually growing and expanding into new markets. If you have any questions, please direct them to our HR department at hr@tasunited.com.

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San Antonio, Texas
Call Center Assistant Operations Manager

Reports to: Operations Manager

OUR STORY

We are a rapidly expanding call center/answering service located in Texas. We are seeking an individual who will embrace the growth opportunities that exist within our company. We have assembled a talented group of programmers, sales professionals, and supervisors with a collective passion to excel. As a result of our continued growth, we are looking for an Assistant Operations Manager to help us strengthen our expanding team.

 

CALL CENTER ASSISTANT OPERATIONS MANAGER

The Assistant Operations Manager (AOM) will be accountable for the day-to-day planning, scheduling, and service quality of the call center team. This position is responsible for building and maintaining a strong group of supervisors and front line agents. The AOM will work closely with the Operations Manager, HR, and IT in support of business needs. It is imperative that this individual understands and embraces team building.

Responsibilities

Develop and supervise a team of agents and direct their activities to achieve company targets and goals

Monitor and analyze data reports, including targets, anticipated outcomes, and other key performance indicators

Performs duties professionally and contributes to a positive work environment while promoting a culture that encourages employee satisfaction and engagement

Identify, recommend, and support the implementation of various programs for the improvement of call center processes through support of quality and training efforts

Prepare, develop, and conduct performance evaluations; make employment decisions; and set up performance goals for the team

Other duties as assigned

Qualifications

Experience with Multi-site networked call center environment

4+ years of call center operations management/supervisory experience

Well-rounded call center experience, knowledge of Amtelco Infinity call center systems a plus

Must have the ability to work collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of initiatives

Excellent leadership and communication skills with an ability to build and manage a team

Detail-oriented with effective time management, organizational, and problem solving skills

Ability to work independently (self-starter) and as a member of a team

Proficient on MS Office Suite

Ability to travel up to 40% per month

References upon request

Position Type/Work Hours/Salary

This is a full-time, salaried position, and hours of work and days may vary based on business needs. Salary range based on capabilities and experience will be $60,000-$75,000 plus benefits. Relocation package available to qualified applicants, San Antonio, TX.

San Antonio, Houston & Beaumont, Texas
Bilingual Telephone Agents

At TAS United, our call center operates 24/7, 365 days a year, including holidays. We process inbound calls (no telemarketing) for various clients in a professional, upbeat, and friendly manner. Our telephone agents take calls ranging from message taking, appointment setting, customer service, call screening, call transfer, and more. This position requires the candidate to be reliable, dependable, and on time. Work from home available to qualified applicants after in-house training.

Requirements

Must be reliable, dependable, and on time!

Available to work weekends (includes both Saturday and Sunday)

Available to work holidays

Great verbal and written communication skills

Type 35 wpm with 80% accuracy (online data entry)

Detail oriented

Adapt quickly to change

Ability to defuse difficult callers

Ability to multi-task