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The Importance of a Bilingual Answering Service

Bilingual Medical Call Center Agents
21
Jan

The Importance of a Bilingual Answering Service

In today’s global economy, there is a rapidly increasing need for employees who can serve customers in a variety of languages.

US Based Bilingual Agents

A report by New American Economy shows that the demand for bilingual workers in the U.S. has more than doubled in just five years. In 2010, there were roughly 240,000 job postings aimed at bilingual workers. By 2015, that figure had ballooned to approximately 630,000. The demand for Spanish speaking employees increased by roughly 150%.

That number is only expected to rise. Researchers from the University of Phoenix Research Institute predict that the demand for Spanish speaking employees is expected to rise by 70% each year.

When researching answering services to meet the demands of your business, it’s important to ask about the scope of their bilingual resources. Many services present themselves as bilingual, but how many agents are available?  Do they have strong coverage 24/7? To meet the needs of our clients, TAS United employs more than 50 bilingual agents with staffing coverage 24/7/365. Partnering with a bilingual call center will dramatically increase your customer base and service ratings. For more information, please call (800) 310-8269.

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