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Call Centers Serve As Invaluable Resource Amid COVID-19 Shut Downs

TAS United Medical Covid-19 Community Support

Call Centers Serve As Invaluable Resource Amid COVID-19 Shut Downs

There is no denying that COVID-19 has drastically impacted the daily routines of most Americans. Businesses in some states are shut down due to ‘shelter in place’ regulations, while other states are strongly encouraging businesses to allow their employees to work remotely in an effort to practice ‘social distancing.’ Medical practices and hospitals are experiencing a surge of calls from patients who are looking for answers, appointments, and diagnoses. 

Like many of our clients, TAS United is considered an ‘essential’ business because of our ability to handle emergency calls, keep physicians connected to their patients, and keep businesses connected to their customers. For more than 35 years, we have kept the lines of communication open, including through natural disasters, times of crisis, and now, during the COVID-19 pandemic. 

We have a long history of supporting vital services throughout Texas. One example is our partnership with the Travis County Medical Society (TCMS). Through this partnership, TAS United acts as a central communication hub – processing calls, dispatching SMS messages, and managing appointments, calendars, and volunteer opportunities for the Central Texas Blood and Tissue Center. As COVID-19 continues to spread into our communities, our health care systems and emergency services will be pushed to the limit. TAS United is here to support these essential services and to assist with incoming and emergency calls during this unprecedented time.  

As a 24/7 live answering service, our agents, whether in-office or remote, work around the clock to ensure that our clients’ calls are answered. Our professional, bilingual agents answer calls, deliver messages, schedule appointments, dispatch calls, and are trained to handle emergency calls. Additionally, we have a dedicated team of agents that specializes in handling medical calls in adherence with HIPAA guidelines.

 We understand that many businesses and medical practices are facing a myriad of unprecedented challenges. Working with an answering service can help free up your time to focus on pressing issues, while providing you with reassurance that your calls are being answered. In times of great call volume or when the majority of your workforce is working remotely, we can streamline your call traffic to keep your operations running smoothly. 

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