Our highly-trained, bilingual agents provide 24/7 live answering support for your practice. We are proud to offer our clients the option of having their calls answered in both English and Spanish languages.
Never miss a call! Our highly-skilled agents provide exceptional, around-the-clock service, including overnight, weekends, holidays, and during busy call times throughout the day. Today’s patient demands instant results – making it vital to provide the results they need, when they need them.
Calendar management is crucial to any successful medical practice. We manage your calendar to ensure that your appointments are shared with you in real time and your schedule is always up-to-date. Your patients will benefit from an efficient system that allows them to quickly and easily schedule their appointments with one of our knowledgeable agents.
We specialize in creating help desk tickets for your practice. Our experienced agents serve as Help Desk Administrators – processing your calls, logging issues, and creating tickets for your practice. Tickets can be dispatched based on your priority protocols and inserted into your internal systems. We even make follow-up calls to ensure that priority tickets have been properly handled.
In today’s highly competitive marketplace, you can’t afford to miss a call. Our professional agents process your calls 24/7 in a friendly and timely manner and strictly adhere to all guidelines for HIPAA Compliance. With virtual receptionist services starting at less than $100 per month, we can save you time and money.
Continuity planning is essential. By choosing one of our reliable disaster backup solutions, your practice will continue to operate seamlessly in the event of a disaster. Our goal is to duplicate your operations to maintain productivity and prevent loss of contact between you and your patients. Our backup services include: emergency response to key personnel; processing of all incoming calls; email response management; voicemail; chat services; call dispatching; and access to agent terminals so key personnel can process calls.