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At best, they are annoying disturbances. At worst, a costly financial scam. Robocalls are getting worse and worse. In an age when cellphones are an extension of our bodies, robocallers now follow people wherever they go, disrupting business meetings and costing precious time and money. According to the YouMail Robocall Index, there were roughly 3.4 billion robocalls placed nationwide in April 2018 alone. That’s an increase of nearly 900 million calls per month compared with a year ago. Complaints to federal...

Here are a few tips for blocking unwanted solicitor calls: Use a spam-blocking app on your phone that blocks known solicitors. It may not block 100% of the spam calls, but it will significantly reduce the amount you receive. Hire a call answering service to answer your phone for you. A professional call answering service will answer all of your calls, represent your business with professionalism, and take messages from customers. They may even be able to perform other secretarial duties, such as scheduling...

All of us have been there… You’re busy with a project at work, blocking out all distractions, when the phone rings. An endless cycle of phone calls comes with the territory of owning a business. You may think that it’s pointless to pick up. “It’s just another solicitor,” you tell yourself. However, usually, there are a lot of good customer calls coming in as well. Bottom line, if you aren’t picking up your phone, you’re losing business. “They’ll leave a voicemail...

National Call Center Association Launches Relief Fund
to Support Members In Storm-Ravaged Regions

SAN ANTONIO – September 8, 2017 – The call center industry has come together in a profound way to support its fellow colleagues who have been affected by Hurricane Harvey. Supporting this effort is the National Amtelco Equipment Owners (NAEO) association, which has set up a Relief Fund to support its members and their employees who have been impacted by Hurricane Harvey. Donations of any amount are being accepted through NAEO’s website at www.naeo.org. One hundred percent of funds collected will directly help call center employees who have been affected by the storm to purchase items they need to begin rebuilding their lives. NAEO will match contributions up to a maximum of $10,000.

SAN ANTONIO – August 17, 2017 – TAS United, LLC, a Texas-based call center and answering service, is pleased to announce that Daniel Kilday joined the company as its Southwest Regional Sales Manager. In this role, Mr. Kilday will draw from his extensive background in home health care to service TAS United’s medical clients throughout Texas and drive growth for the company’s home health care division on a national scale.