Virtual Receptionists: Your Company’s New Best Friend
What advantages will your business experience by hiring an answering service instead of an in-house receptionist? The Covid-19 pandemic shifted the way many businesses operate. From remote work, to digitalization, to a more robust focus on employee well-being, “business as usual” looks much different after the global pandemic. One adjustment that many companies have made…
Delivering the Best Call Processing Solutions to OBGYN Practices
How Hiring an Answering Service Could Revolutionize Your OBGYN Practice We’ve all seen the scenario in movies and TV shows: A woman goes into labor at the most inopportune time. In the middle of a wedding. In the back of a cab. In an elevator during an earthquake (Saved by the Bell, anyone?). Reality is…
The Road to Recovery Starts with One Phone Call
How call centers play a vital role in supporting alcohol and drug treatment facilities: Call centers can serve as the first point of contact for individuals seeking information about alcohol and drug treatment programs. They can provide basic information about services offered, treatment options available, and how to begin the admission process. Here are other…
Supporting Pediatric Physicians is a 24/7/365 Job for Medical Call Centers
In the world of pediatric medicine, the need for round-the-clock support is paramount. Children’s health can be unpredictable, and emergencies often arise outside of regular office hours. In these critical moments, having access to timely medical assistance can make all the difference in ensuring the well-being of young patients. This is where a dedicated call…
Per Call? Per Minute? Dedicated Agents?
Exploring the diverse billing methods of call center services So, you’ve made the decision to partner with an answering service. You will now enjoy time away from managing your business to spend with your family and get a little sleep in the evenings and weekends. But when the bill comes, how will you be charged…
The Lifeline Beyond Office Hours: How a 24-Hour Medical Call Center Supports Cardiology
In the field of cardiology, emergencies can strike at any moment, often demanding immediate attention and expertise. In such critical situations, the support of a 24-hour, HITRUST certified call center becomes not just beneficial, but essential. Let’s delve into how these round-the-clock support systems play a vital role in assisting cardiologists and ultimately benefitting patients.…
The Journey of a Message
How an answering service is able to deliver a message to the client as quickly as possible. Taking and delivering a message is at the core of the call center’s responsibility. It’s 101; the most basic function of an answering service. And though there have been many advancements in what a call center is capable…
Why Orthopedic Doctors Need 24-Hour Coverage (And How Partnering with a Medical Answering Service Will Help)
Overall, 24-hour coverage for orthopedic doctors is essential to ensure timely access to care for acute injuries, postoperative management, urgent consultations, and management of chronic conditions, ultimately improving patient outcomes and satisfaction. Partnering with an answering service can help orthopedic practices improve patient satisfaction, accessibility, and efficiency while maintaining a professional image and reducing the…
What’s the Difference Between HITRUST and HITECH?
HITRUST and HITECH are frameworks related to healthcare information technology and security, but they serve different purposes. HITECH is short for “Health Information Technology for Economic and Clinical Health.” It is a federal law which was enacted in 2009 as part of the American Recovery and Reinvestment Act. The main focus is to promote the…
How Is AI Changing the Call Center Industry?
Artificial Intelligence is a topic of conversation across all types of businesses these days, but we are barely scratching the surface of understanding its impact. Most are approaching it with trepidation and fear that these tools might make our workforce obsolete. The answering service industry is one that could experience significant transformation due to advancements…
TAS United Achieves HITRUST Implemented, 1-year Certification to Manage Data Protection and Mitigate Cybersecurity Threats
HITRUST Implemented, 1-year Certification validates TAS United LLC is committed to managing cybersecurity risk and protecting sensitive information. San Antonio, TX, January 25, 2024 – TAS United, LLC, a leading provider of medical call processing solutions, today announced their Amtelco and GoComm platforms and supporting infrastructure of the organization have earned certified status for information…
TAS United Provides Meals to the Needy in India
TAS United Director of Operations, Raj Dasari, talks about his late sister with pride. “She had a beautiful smile with everyone,” said Dasari. “Strangers, family, friends, it didn’t matter. She was going to greet you with a warm smile.” Blandina Dasari Sukumar was a registered nurse who worked her way up to a supervisor position,…
TAS United to Finalize HITRUST Certification in 2024
San Antonio, TX: Call center industry leader, TAS United, has announced that it is finalizing the process of earning HITRUST certification in 2024. HITRUST stands for the Health Information Trust Alliance and is the leading information security framework for the healthcare industry. The HITRUST common security framework (CSF) is considered the “gold standard” of healthcare…
TAS United Lubbock Celebrates Return to Office by Serving Food to Homeless Neighbors
[LUBBOCK, TX – JUNE 15, 2021] — As Covid cases decrease across the country, TAS United is reopening its doors to employees who have worked remotely for nearly 16 months. To celebrate the company’s return to its building located in the heart of Lubbock, the company is grilling burgers and hot dogs in the parking…
TAS United Provides for San Antonio Through UT Health COVID Hotline
Earlier this year, as news broke about the arrival of vaccines for COVID-19, the University of Texas Health Science Center at San Antonio was flooded with phone calls from citizens with questions about the shots, asking how, when, and where people might be able to get immunized. Combined with the steady flow of non-Covid-19 related…
TAS United Minority Scholarship Fund
TAS United is pleased to announce the launch of a scholarship program designed to support minority employees. The TAS United Minority Scholarship Fund will provide funds for higher education or trade school to our African American, Hispanic, Latinx, and LGBTQ+ employees and/or their immediate family members. As this is the inaugural year for the scholarship…
TAS United Appoints Dan DuPuis As Director of Operations
Seasoned Operations Executive Joins Growing National Answering Service Company SAN ANTONIO – September 30, 2020 – TAS United, LLC, a national call center and answering service headquartered in Texas, is pleased to announce that Dan DuPuis has joined the company as Director of Operations. Mr. DuPuis brings decades of experience in call center operations to…
TAS United Grows Sales Team in Major Texas Markets
Theresa Kirkendoll Appointed As Account Executive Supporting the San Antonio and Austin Markets SAN ANTONIO – July 15, 2020 – TAS United, LLC, a Texas-based call center and answering service, is pleased to announce that Theresa Kirkendoll has joined the company as an Account Executive. Ms. Kirkendoll will lead sales efforts for TAS United in…
NAEO Walk Off Challenge
Congratulations to the Red Hot Chili Steppers! The results of the Walk Off Challenge are in – and TAS United took 5th place! A Walk Off Challenge was issued to fellow NAEO companies across the U.S. in honor of Employee Wellness month during June. For seven consecutive days, our team competed against 10 other companies…
Clay McElroy Promoted to Regional Sales Manager at TAS United
Promotion furthers company’s plan for expansion to the Western region of the U.S. SAN ANTONIO – June 25, 2020 – TAS United, LLC, a call center and answering service headquartered in Texas, is pleased to announce that Clay McElroy has been promoted to Regional Sales Manager of the Western Territory from his prior position as…
Daniel Kilday Promoted to Director of Sales and Client Engagement of TAS United
SAN ANTONIO – June 9, 2020 – TAS United, LLC, a call center and answering service headquartered in Texas, is pleased to announce that Daniel Kilday has been promoted to Director of Sales and Client Engagement from his prior position as National Sales Manager. In this role, Mr. Kilday will lead all sales and marketing…
TAS United Strengthens Presence in Houston Market
Amy Fleming Appointed As Houston Sales Representative TAS United, LLC, a Texas-based call center and answering service, is pleased to announce that Amy Fleming has joined the company as a Sales Representative. In this role, Ms. Fleming will draw from her extensive background in sales to service TAS United’s commercial and medical clients and drive…
Call Centers Serve As Invaluable Resource Amid COVID-19 Shut Downs
There is no denying that COVID-19 has drastically impacted the daily routines of most Americans. Businesses in some states are shut down due to ‘shelter in place’ regulations, while other states are strongly encouraging businesses to allow their employees to work remotely in an effort to practice ‘social distancing.’ Medical practices and hospitals are experiencing a…
Important Notice from TAS United’s President
To Our Valued Customers: During a time of much uncertainty around the United States, I want to take a moment to address how TAS United is monitoring and addressing the COVID-19 situation. Our primary concern is the health and safety of our employees and clients. As a national telecommunications company, we are confident that we…
Daniel Kilday Promoted to National Sales Manager of TAS United
SAN ANTONIO – June 18, 2019 – TAS United, LLC, a Texas-based call center and answering service, is pleased to announce that Daniel Kilday has been promoted to National Sales Manager from his prior position as Southwest Regional Sales Manager. In this role, Mr. Kilday will draw from his extensive background in sales to drive…
TAS United Medical Exchange Sponsors TexMed 2019
Medical call processing services to be showcased at Booth 44 during annual event in Dallas SAN ANTONIO – May 13, 2019 – TAS United Medical Exchange, a leading, Texas-based call center and answering service, is proud to announce its sponsorship of TexMed 2019, which will be held May 17-18 at the Hilton Anatole in Dallas.…
Surviving the Storm – Connections Magazine
Texas-Based Call Center Reflects on the Trials and Tribulations of Hurricane Harvey. By Kevin Ryan, The first question often asked when a serious storm approaches is, “Are we prepared?” Over the years, we’ve educated ourselves on disaster preparedness. We’ve faced natural disasters before and worked through them successfully. We took this experience and built out…
TAS United to Showcase Call Processing Services at Texas Municipal League Annual Conference
Exhibition to be held at the Fort Worth Convention Center, October 10-12 SAN ANTONIO – October 8, 2018 – TAS United, a leading call center and answering service in Texas, will participate in the 106th Annual Texas Municipal League (TML) Conference and Exhibition in Fort Worth, Texas on October 10-12, 2018. The conference will feature…
The Importance of a Bilingual Answering Service
In today’s global economy, there is a rapidly increasing need for employees who can serve customers in a variety of languages. A report by New American Economy shows that the demand for bilingual workers in the U.S. has more than doubled in just five years. In 2010, there were roughly 240,000 job postings aimed at bilingual…
Eliminate the Dreaded “Robocalls”
At best, they are annoying disturbances. At worst, a costly financial scam. Robocalls are getting worse and worse. In an age when cellphones are an extension of our bodies, robocallers now follow people wherever they go, disrupting business meetings and costing precious time and money. According to the YouMail Robocall Index, there were roughly 3.4…
How to Answer Only the Calls You Want
Here are a few tips for blocking unwanted solicitor calls: Use a spam-blocking app on your phone that blocks known solicitors. It may not block 100% of the spam calls, but it will significantly reduce the amount you receive. Hire a call answering service to answer your phone for you. A professional call answering service…
How much money are you losing to missed calls?
All of us have been there… You’re busy with a project at work, blocking out all distractions, when the phone rings. An endless cycle of phone calls comes with the territory of owning a business. You may think that it’s pointless to pick up. “It’s just another solicitor,” you tell yourself. However, usually, there are…
Call Center Industry Unites to Help Colleagues Affected by Hurricane Harvey
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo.
Daniel Kilday To Lead TAS United’s Home Health Care Sales Division
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo.
NAEO 2017 Software Release
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo.
miSecure Encrypted Messaging
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo.
Why Your Business Needs An Answering Service
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo.