Web chat is an increasingly popular form of customer service. Customers today are interacting with businesses more directly than ever before. This is especially true if your customers are of a younger demographic. Offering web chat services via your website is an excellent way to interact with your customers who prefer online communication to a phone call.
Web chat makes it easy for your customers to get quick answers to their questions without having to make a call. Unlike other web chat services that produce automated responses, TAS United’s web chat services are managed by live agents who respond to messages in real time. This immediate and responsive form of communication can make all the difference when a customer is evaluating your service.
Being available to your customers 24 hours a day is a smart way to grow your business. But, being available online and by phone ensures that your customers can interact with you the way they prefer.