As a primary care physician, your focus is on providing personalized, high-quality care to your patients, but managing the day-to-day administrative tasks can often take valuable time away from that goal. Our medical answering service is designed to handle these tasks efficiently, giving you more time to focus on what truly matters: your patients.
We provide flexible, professional, and HITRUST certified answering services that support the needs of primary care practices of all sizes. From appointment scheduling to patient inquiries, our trained agents act as an extension of your practice, ensuring that every call is handled with care, accuracy, and professionalism.
Appointment Scheduling & Management
Managing a busy schedule is challenging, but we make it easier. Our team handles appointment booking, rescheduling, and cancellations, ensuring your schedule remains organized while minimizing no-shows with reminder calls. We work to provide a seamless scheduling experience for your patients, allowing your staff to focus on in-person care.
After-Hours Call Handling
Healthcare doesn’t stop after business hours, and neither do we. Our answering service provides 24/7 support, ensuring that your patients can always reach someone, whether it’s for routine inquiries, appointment requests, or urgent messages. We ensure that after-hours calls are handled professionally, with messages passed along to you or your on-call staff as necessary.
Patient Intake & Registration
We assist with gathering essential patient information, such as insurance details and medical histories, prior to their visits. This streamlined process ensures that your office staff can focus on providing care rather than spending time on administrative tasks, all while ensuring that all necessary information is collected accurately.
Patient Inquiries & Information
Patients often have questions about treatment plans, prescriptions, or office policies. Our team is trained to answer common medical questions with the appropriate level of professionalism and sensitivity, ensuring patients receive helpful, accurate information without overloading your staff.
Prescription Refills & Medication Management
Prescription requests can be a significant part of your practice’s day-to-day operations. Our service handles routine prescription refill requests, ensuring that these tasks are managed efficiently and that patients are informed when their medication is ready for pick-up or when additional steps are needed.
Insurance Verification & Billing Inquiries
Navigating insurance and billing processes can be time-consuming for both patients and your office staff. We assist with insurance verification, billing inquiries, and follow-up, ensuring that patients receive clear information about their coverage, and your office can stay on top of claim status and payments.
Emergency Triage & Message Handling
In situations requiring urgent attention, we’re equipped to triage emergency calls and direct them to the appropriate healthcare provider or department. Whether it’s a patient needing immediate care or an urgent question, we ensure that you or your on-call staff receives timely, accurate messages, helping to streamline emergency care delivery.
Follow-Up Reminders & Patient Outreach
We assist with follow-up calls to remind patients of appointments, post-visit check-ins, or ongoing care instructions. These proactive calls not only help reduce missed appointments but also contribute to improving patient engagement and satisfaction, ensuring they stay on top of their healthcare needs.
