Hurricane Harvey

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Texas-Based Call Center Reflects on the Trials and Tribulations of Hurricane Harvey. By Kevin Ryan, The first question often asked when a serious storm approaches is, “Are we prepared?” Over the years, we’ve educated ourselves on disaster preparedness. We’ve faced natural disasters before and worked through them successfully. We took this experience and built out our company with redundancy at the forefront. All our equipment is in a tier-4 data center in the middle of the state, away from the coast. We...

National Call Center Association Launches Relief Fund
to Support Members In Storm-Ravaged Regions

SAN ANTONIO – September 8, 2017 – The call center industry has come together in a profound way to support its fellow colleagues who have been affected by Hurricane Harvey. Supporting this effort is the National Amtelco Equipment Owners (NAEO) association, which has set up a Relief Fund to support its members and their employees who have been impacted by Hurricane Harvey. Donations of any amount are being accepted through NAEO’s website at www.naeo.org. One hundred percent of funds collected will directly help call center employees who have been affected by the storm to purchase items they need to begin rebuilding their lives. NAEO will match contributions up to a maximum of $10,000.