National Call Center Association Launches Relief Fund
to Support Members In Storm-Ravaged Regions
SAN ANTONIO – September 8, 2017 – The call center industry has come together in a profound way to support its fellow colleagues who have been affected by Hurricane Harvey. Supporting this effort is the National Amtelco Equipment Owners (NAEO) association, which has set up a Relief Fund to support its members and their employees who have been impacted by Hurricane Harvey. Donations of any amount are being accepted through NAEO’s website at www.naeo.org. One hundred percent of funds collected will directly help call center employees who have been affected by the storm to purchase items they need to begin rebuilding their lives. NAEO will match contributions up to a maximum of $10,000.
TAS United, a call center and answering service with offices in San Antonio, Houston, Beaumont, and Corpus Christi, Texas, is an NAEO member that has been hit particularly hard. The company had to evacuate its Beaumont and Corpus Christi offices for the safety of its employees. With nearly half of its staff evacuating their homes or being left without power, TAS United was still processing a record level of calls for municipalities and public utility companies throughout Texas. Immediately, NAEO member call centers throughout the U.S. and Canada stepped in to provide remote agents to process
these vitals calls through TAS United’s network. Since the majority of businesses in the greater Houston area were closed for nearly one week, TAS United was processing more than three times its normal call volume during that time. The NAEO members who provided agents include: Call 4 Health in Delray Beach, Florida, Stenocall in Lubbock, Texas, Dexcomm Answering and Communication Services in Carencro, Louisiana, and Intercon Messaging in Alberta, Canada.
“The destruction caused by Hurricane Harvey has impacted us at our core,” said Kevin Ryan, Managing Partner – Business Development at TAS United. “Many of our employees are dealing with unimaginable loss in the wake of the storm. Our number one priority is to support these individuals – the people who make our business run successfully day in and day out – in this time of great crisis. We are grateful for the outpouring of support we have received from the call center community. Our fellow
NAEO members, near and far, have graciously provided agents to help process an unprecedented number of calls. And with the launch of the NAEO Relief Fund, our team members who have lost their homes and vehicles will be able to begin buying food,water, clothing, toiletries, household items, and other basic essentials needed to start
Treva Johnson, Manager of TAS United’s Beaumont office, left her home with her two teenage daughters before the storm hit. After a week of being kept from her home due to massive flooding, she finally returned to survey the damage. Her home was destroyed. Walls had separated from the floor. The bathroom floor had lifted and there was sewage everywhere. The intense Texas sun caused mold and mildew to grow throughout the wreckage of her home. Several of Ms. Johnson’s colleagues also lost their homes or had severe flood damage and are still without power and clean drinking water. Many who were unable to get out in time had to be rescued by boat from their homes. “It has been very painful,” said Ms. Johnson. “Here in Beaumont, we are strong.
We have been checking on each other and supporting each other. It has been amazing to see everyone pull together. All of our Beaumont employees are safe. We are all blessed to have gotten out of there with our lives.”
About TAS United, LLC
TAS United, LLC, a woman-owned telecommunication company with offices in San Antonio, Houston, Beaumont, and Corpus Christi, Texas, provides highly-personalized, secure call processing solutions for their customers throughout the country. Operating from a custom technology platform supported by trained bilingual agents, TAS United delivers live and automated answering services and customized scripting to customers in a myriad of industries, including: healthcare/medical, construction, education, energy/natural resources, legal, real estate, government, hospitality, and e-commerce.
Established by uniting three Texas-based answering services and a call center technology company, TAS United is uniquely positioned to manage call processing operations for small, locally-owned businesses to large, national corporations. The company's founding partners have extensive industry experience, which enables them to maintain a strong focus on product innovation and a dedication to elite customer service in today's highly competitive answering service market. For more information,
please contact 800-310-8269 or visit www.tasunited.com.
Kevin Ryan, Managing Partner – Business Development, 512-415-4540, firstname.lastname@example.org