SMS Terms

SMS Terms & Disclosures

TAS United, a registered DBA of MSB Communications LLC, operates SMS programs on behalf of our business clients. We provide answering, intake, and dispatch services; the text numbers we operate are published by our clients to their customers as an official contact channel.

How our SMS programs work

All TAS United SMS programs share the same principles:

• You text first. Every conversation is initiated by the sender. We only reply to inbound messages — we never send unsolicited, promotional, or marketing messages.
• Replies are about your request. Our automated platform and AI-assisted agents respond conversationally to handle your request: acknowledging it, asking clarifying questions, and confirming what happens next.
• Consent is optional. Texting is one of several ways to reach our clients (phone and email are always available). Consent to receive text replies is never a condition of purchasing or receiving any service.

Depending on the program a client has chosen, texting one of our numbers works in one of these ways:

Service request and workflow intake

You text a service request (for example, a work order) to the client’s published TAS United number. Our platform replies with an automated acknowledgment containing a confirmation code, records your request, and triggers the client’s fulfillment workflow (such as dispatching a technician).

Conversational message-taking

You text the client’s published TAS United number and our virtual assistant takes your message the same way our live agents do by phone — gathering your name, callback details, and the reason for your message — then relays it to the client’s team for follow-up.

Automated acknowledgment

You text one of our numbers and receive an automated reply code confirming receipt; your message is recorded and routed into the client’s workflow.

Consent and disclosure

By sending a text message to a TAS United-operated number, you consent to receive automated conversational SMS replies related to your request (such as confirmation codes, clarifying questions, and status acknowledgments). Our clients publish the following disclosure wherever they share their TAS United number:

Text your request to (XXX) XXX-XXXX. By texting this number you agree to receive automated SMS replies (e.g., confirmation codes and status updates) handled by TAS United, our answering service. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy: tasunited.com/privacy-policy

Opting out

Reply STOP at any time to stop receiving messages from that number. Reply HELP for assistance. Message frequency varies. Message and data rates may apply.

Your information

We do not sell mobile information. Mobile numbers and opt-in data are never shared with third parties or affiliates for marketing purposes. See our Privacy Policy and Terms & Conditions.