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Terms and Conditions

Terms and Conditions for Service

  1. Client’s Representations. Any goods or Services provided by TAS United (Contractor) shall not be used for illegal or illegitimate purposes.  Contractor shall treat all Client information as confidential except that it shall cooperate with all law enforcement agencies in disclosing information requested by said agencies in performance of their legal duties.
  2. Charges/Terms.  
    1. First “billing period” service rate plus any set up or programming fees are due prior to the start of service unless otherwise agreed upon in writing. 
    2. Payment for services are due upon receipt and invoices are mailed out every 28 days.  Client’s account becomes delinquent if full payment is not received by the 28th day of the billing cycle.  Delinquent accounts are subject to a late payment fee of $10 plus 5% of any unpaid balance. A $35 fee will be applied to any returned checks.
    3. Rates are based on total time Contractor’s employees spend working on or in Client’s account.  Rates are subject to change with no less than 28 days written notice.
    4. Any errors in billing must be reported in writing within 30 days of the billing date.
    5. Suspension of service.  Contractor reserves the right to suspend or interrupt service without notice if, in the sole opinion of Contractor, any outstanding charges are deemed to be in arrears.  Service interrupted for non-payment will be subject to a reconnection charge.
    6. TAS United reserves the right to alter the payment terms if customer’s usage exceeds the contracted plan.
  3. Direct Inward Dialing (DID) numbers.  Contractor will be subleasing one or more DID numbers to Client for service.  Client understands that ownership of this number is non-transferable and cannot be assumed by the Client under any circumstances.
  4. Termination.  Client may terminate the service upon written thirty (30) day notice prior to the date of termination.  The Contractor may cancel service without notice for reasons of non-payment, misuse of phone lines, abuse of Contractor’s staff by Client’s callers or employees, and/or in Contractor’s sole opinion service is being hindered.  In the event that Contractor is required to institute collection procedures against Client, the Client will be liable for all costs and fees incurred by the Contractor in connection with its collection efforts. 
  5. Indemnification.  The Contractor does not assume any of the risks associated with the Client’s business, and the compensation paid to the Contractor does not contemplate any such assumption of risk.  Client agrees that any additional risk exposure to the Client resulting from the use of the Contractor in its business activities has been considered by the Client, and Client hereby releases and discharges and agrees to indemnify, defend and save harmless the Contractor and its employees and principals from and against all liability, cost and expense arising out of or in connection with the work or business performed by Client, regardless of any negligence or alleged negligence on the part of the Contractor.
  6. Call Recording.  All calls, by default, are recorded.  Recordings are used exclusively by Contractor’s staff for the purposes of training, quality control and verification.  Client may request that calls on their account not be recorded. Such requests must be made in writing.
  7. Terms Subject to Change.  Contractor reserves the right to make changes to this agreement should it be determined that the scope of work requested by the Client significantly exceeds the original agreed upon terms.  Any such changes will be communicated in writing before taking effect.
  8. Client acknowledges and accepts all such terms and conditions with payment to Contractor for services.
  9. Other.  This agreement is the entire agreement between TAS United and Client. Any modification of this agreement must be in writing and signed by an authorized agent of TAS United. This agreement shall be governed by and construed in accordance with the laws of the State of Texas. Jurisdiction and venue for any dispute arising out of or related to this agreement shall be exclusively in the State Civil District Courts, County Courts at Law and Small Claims Courts of Bexar County, Texas. 
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