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Earlier this year, as news broke about the arrival of vaccines for COVID-19, the University of Texas Health Science Center at San Antonio was flooded with phone calls from citizens with questions about the shots, asking how, when, and where people might be able to get immunized. Combined with the steady flow of non-Covid-19 related inquiries, this volume of incoming communication was too much for medical professionals to handle. Fortunately, help was just one outgoing phone call away. For several years,...