TAS United Call Center Office

At best, they are annoying disturbances. At worst, a costly financial scam. Robocalls are getting worse and worse. In an age when cellphones are an extension of our bodies, robocallers now follow people wherever they go, disrupting business meetings and costing precious time and money.

According to the YouMail Robocall Index, there were roughly 3.4 billion robocalls placed nationwide in April 2018 alone. That’s an increase of nearly 900 million calls per month compared with a year ago. Complaints to federal regulators are increasing sharply. The Federal Trade Commission, which oversees the Do Not Call Registry, stated that there were 4.5 million complaints about robocalls in 2017, more than double the 2.18 million complaints logged in 2013.

RobocallsIn one particular case, a Miami man named Adrian Abramovich made nearly 100 million robocalls aimed to sell vacation packages. The F.C.C. reported that the calls were advertised as coming from reputable companies, such as Marriott. However, when consumers requested more information, they were transferred to foreign call centers often attempting to sell timeshares.

If you use a cell phone for your company line, robocalls can cause numerous problems for your business. TAS United recommends a front-end greeting for all business calls. A simple recording that says something along the lines of, “Thank you for calling ABC. Please press one to be directed to our receptionist.” This is a proven method to reduce unwanted call traffic into your business so that only the important calls are getting through.

Please visit www.tasunited.com for more information on this service, as well as other effective tools for your business.