All of us have been there… You’re busy with a project at work, blocking out all distractions, when the phone rings. An endless cycle of phone calls comes with the territory of owning a business. You may think that it’s pointless to pick up. “It’s just another solicitor,” you tell yourself. However, usually, there are a lot of good customer calls coming in as well. Bottom line, if you aren’t picking up your phone, you’re losing business.
“They’ll leave a voicemail if it’s important.” Oh really? Did you know that a study by Forbes Magazine determined that more than 80% of people sent to voicemail do NOT leave a message? That number is far higher among callers under the age of 35. The fact is, if a potential customer is calling you, they’re likely calling your competitors as well. If you don’t answer, you are losing business.
Put yourself in the customer’s shoes… Have you ever called a company and gotten a voicemail or just had the phone ring and ring? What would you do? As a potential customer, you probably do what everybody else does and call the next company on the list. That first call has tremendous value in how a company is represented.
Studies have proven that having a live person answer your calls prevents hang ups. Speech Technology says that less than 1% of callers will hang up on a live person. It’s imperative that your business calls are answered 24 hours a day.
How imperative? According to Forbes, each call into a U.S. business is worth an average of $52.50. Even if you only miss a few calls per day, that could be worth tens of thousands of dollars in lost business each year.
At TAS United, we serve as your receptionist. Our system is set up to recognize your number when the calls come in. We can even answer the phone in your company name and follow a predetermined script to collect the information for you. Our plans start as low as $40 per billing cycle, and we will work with you to find a plan that fits your business needs. We are here to help.
Written by: Dan Kilday